Return policy

100% GUARANTEED RETURNS

 

 At My Luxury Intimates customer satisfaction is our #1 Priority! We want you to be very enthusiastic about your purchases from us!

 

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.  (Some women's lingerie cannot be returned)


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please email contact us before returning your purchase.

There are certain situations where only partial refunds are granted (if applicable)

 

Return & Refunds of Defective products (if applicable)

For the return of defective products, please email us at info@myluxuryintimates.com and provide photos/videos showing the defective product.  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please 
contact us.


Shipping 
To return your product, please contact us, and we will give you all the details.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.